NDIS Code of Conduct
NDIS Code of Conduct
What are the NDIS Practice Standards?
NDIS Practice Standards and Quality Indicators
Together with the NDIS Code of Conduct, the NDIS Practice Standards will assist NDIS participants to be aware of what quality service provision they should expect from NDIS providers. The outcomes of the NDIS Practice Standards are included within the National Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018. The National Disability Insurance Scheme (Quality Indicators) Guidelines 2018 list the outcomes of the NDIS Practice Standards, and the associated quality indicators NDIS providers can use to demonstrate conformity with the outcomes.
The NDIS Practice Standards consist of a core module and several supplementary modules that apply according to the types of supports and services NDIS providers deliver.
The Core modules are:
- Rights and responsibility for participants
- Governance and operational management
- Provision of supports
- Support provision environment
The supplementary modules cover:
- High intensity daily personal activities
- Specialist behaviour support
- Implementing behaviour support plans
- Early childhood supports
- Specialised support co-ordination
- Specialist disability accommodation
Each module has:
A series of high-level, participant-focused outcomes. For each outcome, quality indicators that auditors will use to assess a provider’s compliance with the Practice Standards
NDIS Quality & Safeguards Commission
The NDIS Commission works with participants and providers to improve the quality and safety of NDIS services and supports. If there is something that you are not happy with you have the right to voice your opinions and be heard.
How to make a complaint
People with a disability have the right to complain about the services they receive. If you have a concern about your current NDIS supports or services, it is important that you talk about it. Complaints are important—they can help providers understand what is important to people with disability and improve the quality of services they provide, so your complaint can help other people too. If you feel comfortable, you are encouraged to raise your concern or complaint with your service provider first, as this is often the best way to have your issue resolved quickly. All registered NDIS providers must have a complaints management and resolution system in place. If the service provider is unable to resolve your concern or complaint, then you should seek further support. You may seek support from family, a friend, or an independent advocate in making a complaint. A complaint can be made to the NDIS Commission by:
- Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
- National Relay Service and ask for 1800 035 544.
- Completing a complaint contact form.
The NDIS Commission can take complaints from anyone about:
- NDIS services or supports that were not provided in a safe and respectful way
- NDIS services and supports that were not delivered to an appropriate standard
- How a NDIS provider has managed a complaint about services or supports provided to a NDIS participant.
As well as dealing with complaints, the NDIS Commission works to educate providers about delivering quality and safe supports, and effectively responding to complaints. If a complaint raises a serious compliance issue, the NDIS Commission has powers to take action.
For further information about the role of the NDIS Commission and how they can support you please visit the website: www.ndiscommission.gov.au
NDIS Pricing Arrangements and Limits 2022-23
NDIS Practice Standards and Quality Indicators
The National Disability Insurance Agency (NDIA) releases a new price guide every year on 1 July. Officially named the ‘NDIS Pricing Arrangements and Price Limits’, this guide sets maximum amounts for the costs of specific NDIS supports and services. Ability 2 Excel’s pricing and service fees are in line with the NDIS Pricing Arrangements and Price Limits 2022-23 guide. Ability 2 Excel is a TTP provider.
For further information about our pricing and service fees please contact us on 0411 793 138
